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Indspire is committed to meeting the needs of persons with disabilities in a timely manner. We do so by removing barriers for people with disabilities, including our clients, stakeholders, people who are employed by and work with Indspire as well as members of the general public.

Our Accessibility Policy is available to help you learn more about our commitment and plans for improving our accessibility. This document is available in an alternate format or via accessible communication support upon request. Please contact us to receive this document or other information in an alternate format or via accessible communication support.

Accessible Client Service Feedback Process

Under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its Integrated Accessibility Standards, Ontario Regulation 191/11, Indspire has established a process for receiving and responding to feedback about the manner in which we provide services and facilities to persons with disabilities.

Indspire can respond to feedback using alternate formats or accessible communication supports upon request. The ultimate goal of the feedback process under this legislation is to ensure that we meet our service delivery expectations of clients with disabilities.

Information on this feedback process is readily available to stakeholders and includes information about what actions are required to be taken after feedback is received. The feedback may consist of a suggestion, compliment or complaint relating to the accessibility of Indspire’s services or facilities, or to a client’s experience in being accommodated with accessible formats or communication supports as may be requested when providing feedback. We will respond to feedback in the requested alternate format or alternate communication support. Indspire will consult the person providing the feedback to determine what is the most accessible or appropriate alternate format or accessible communication support for them.