{"id":35867,"date":"2019-06-09T21:09:58","date_gmt":"2019-06-09T21:09:58","guid":{"rendered":"https:\/\/indspire2.flywheelstaging.com\/politique-en-matiere-de-plaintes\/"},"modified":"2023-09-21T17:23:06","modified_gmt":"2023-09-21T17:23:06","slug":"politique-en-matiere-de-plaintes","status":"publish","type":"page","link":"https:\/\/indspire.ca\/fr\/politique-en-matiere-de-plaintes\/","title":{"rendered":"Politique en mati\u00e8re de plaintes"},"content":{"rendered":"&#13;\n<h2 class=\"wp-block-heading\">Politique en mati\u00e8re de plaintes<\/h2>&#13;\n&#13;\n<h4 class=\"wp-block-heading\">1.0 Objectif<\/h4>&#13;\n<p>Indspire is committed to treating all peoples with respect and dignity. It will respond, in a timely manner, to complaints from members of the public. This policy is designed to clearly establish the requirements and process for responding to public complaints.<\/p>&#13;\n<p>Indspire will seek to be a resource even in the event where Indspire identifies that the complaint does not directly relate to Indspire.<\/p>&#13;\n<h4>2.0 Champ d&rsquo;application<\/h4>&#13;\n<p>This policy applies to all Indspire staff, Board members and any agents, contracted by Indspire, to act on its behalf.<\/p>&#13;\n<h4>3.0 D\u00e9finition<\/h4>&#13;\n<p>Complaint \u2013 any concern or criticism from a member of the public who writes or calls\u00a0 Indspire to register their grievance about Indspire staff, Board or contractor conduct. Anonymous complaints will not be acted on.<\/p>&#13;\n<h4>4.0 Principes<\/h4>&#13;\n<ul>&#13;\n<li>Indspire will respond and address all complaints expeditiously<\/li>&#13;\n<li>Indspire will deal with members of the public who have a concern with respect and dignity<\/li>&#13;\n<li>Indspire will take all complaints seriously respecting everyone\u2019s confidentiality to the extent possible<\/li>&#13;\n<li>Individuals against whom a complaint has been made will be given a fair opportunity to respond to the allegations.<\/li>&#13;\n<li>Wherever reasonable, complaints will be addressed informally. Where required and appropriate, a formal procedure may be followed<\/li>&#13;\n<\/ul>&#13;\n<h4>5.0 Proc\u00e9dure<\/h4>&#13;\n<p>Complaints received from the public are to be directed to the Chief Operating Officer (COO).<\/p>&#13;\n<ul>&#13;\n<li>The complaint will be acknowledged within 48 hours of receipt<\/li>&#13;\n<li>Refer complaints to an appropriate organization\/individual in the event the complaint is misdirected (e.g. A federal body, Band Council, another agency or entity)<\/li>&#13;\n<li>Consult with Indspire staff as needed to determine appropriate course of action.<\/li>&#13;\n<li>Every effort will be made to respond to complaints within ten (10) business days of receipt. Exceptions may occur given the complexity of the issue.<\/li>&#13;\n<li>Every effort will be made to respond to complaints in the same manner in which they were received, (e.g. phone complaint will be addressed via return phone call).<\/li>&#13;\n<li>The COO office will maintain a log of all complaints including date, name, form of complaint and response method.<\/li>&#13;\n<\/ul>&#13;\n<h4>6.0 Moyens de se plaindre<\/h4>&#13;\n<p>You can submit your complaint to Indspire by phone, mail, fax, or email.<\/p>&#13;\n<p><strong>Phone:<\/strong> 1.855.INDSPIRE (1.855.463.7747)<\/p>&#13;\n<p>Our phone lines are open to the public Monday to Friday from 9:00 a.m. to 5:00 p.m.<\/p>&#13;\n<p><strong>Mail:<\/strong> Indspire Head Office<br\/>Box 5, Suite 100<br\/>50 Generations Drive<br\/>Six Nations of the Grand River<br\/>Ohsweken, Ontario N0A 1M0<\/p>&#13;\n<p><strong>Fax:<\/strong> 866.433.3159<\/p>&#13;\n<p><strong>Email:<\/strong> <a href=\"mailto:info@indspire.ca\">info@indspire.ca<\/a><\/p>&#13;\n","protected":false},"excerpt":{"rendered":"<p>&#13; Politique en mati\u00e8re de plaintes &#13; &#13; 1.0 Objectif &#13; Indspire is committed to treating all peoples with respect and dignity. It will respond, in a timely manner, to complaints from members of the public. This policy is designed to clearly establish the requirements and process for responding to public complaints. &#13; Indspire will &hellip; <a href=\"https:\/\/indspire.ca\/fr\/politique-en-matiere-de-plaintes\/\">Continued<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":28,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-35867","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.5 - aioseo.com -->\n\t<meta name=\"description\" content=\"Politique en mati\u00e8re de plaintes 1.0 Objectif Indspire is committed to treating all peoples with respect and dignity. 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