Chief Operating Officer


Fiona Crean has spent her career showing leaders in business and the public sector how to treat people fairly by improving their service to the public.

Trained as a teacher, mediator, and investigator, Fiona is an experienced senior executive. Most recently, she established the first Ombudsman for Hydro One. Prior to that Fiona was the inaugural Ombudsman for the City of Toronto. As an Assistant Deputy Minister with the Ontario government, she brought significant changes to the province’s corrections system. Fiona established the Ombudsperson’s office at York University. She has also been the Chief Operating Officer at the Ontario Ombudsman’s office and earlier in her career, worked as an investigator and mediator at the Ontario Human Rights Commission.

Fluent in several languages, Fiona has worked with First Nations and Inuit communities, both as a teacher and advisor. She has designed and delivered programs on how to investigate maladministration, human rights and corruption. Fiona has also worked to further the good governance of governments and organizations in South America, Eastern Europe and southern Africa.

In 2016, Fiona Crean was awarded Ontario’s highest honour for public service, the Lieutenant Governor’s Medal of Distinction in Public Administration. The award noted that Fiona “has broken new ground throughout her career in her quest for equity and fairness.”